Frequently Asked Questions
What form of payment do you accept?
We accept E-Transfer or cheque.
2. Do you offer discounts on product?
We share a discount only if we are hired for the design and procurement of your
project. In which case all ordering must be made through Diana Bastone Designs.
Our focus is providing you a professional service and design that meets your
needs. Our mission is to ensure that you receive a level of service that will
take the worry and stress off of you.
3. Do I need to hire you for all phases?
It is best that Diana Bastone Designs is hired for all phases in
order to receive the best quality design package which is clear and concise.
After you review the design budget (Whether for the construction/build or
decorating of your home) we can discuss options to reduce costs. For example,
no 3D renderings, design of only certain key rooms.
Each project is unique and we can discuss how we can best assist you with your
project.
4. What is your fee structure?
With each phase we have a different billing practice
•Phase 1 – Consultation: Flat Fee
•Phase 2 – Research and Design: Estimated Budget
•Phase 3 – Procurement: Billed by the hour
•Phase 4 – Styling with Accessories: Billed by the hour
5. Do you have your own contractor or can you work with our contractors?
We have a contractor we like to work with. They know our expectations and it is in
line with their standards. They are independent from DBD therefore the
construction budget and payment structure is done between you and the
contractor. However, if you have your own contractor, we will be happy to work
with them. We will do our part to provide all the pertinent
information/drawings and communicate with them at every stage of the
renovation.
6. Do you give options on any part of the design phases?
Options can be provided and we can discuss how we can implement this when preparing the
budget and design package.
7. How long will it take to carry out the design process up to presentation?
Each project is unique and the scope of services and level of detail will dictate
the length of time for the design package. Once we have a clear understanding
of your project we can provide you with a time line for the design package.
8. After the consultation and the budget is approved and we decide to hire you
what is the next step?
We prepare a letter of agreement and contract and have it signed by both parties.
We request the deposit payment for the design package and we determine our
timeline from the start date to presentation day.
9. At what point in my project should I reach out to a designer?
It is vital to introduce us to your project at the onset of the planning stages.
If you are building a home or renovating, by including us at the very beginning we can
collaborate with the architect or contractor and ensure your vision is executed.